The first purchase a customer makes from your business is huge. In fact, studies have shown that 52% of E-Commerce customers will buy again if they have a great first brand experience.
While this might not sound like a really new idea, it is one that a lot of E-Commerce companies overlook.
Itโs all about that first impression shoppers get when they order a product from your website.
On this episode of the E-Commerce Performance Marketing Show, weโre going to go over ways you can get those 52% of your new customers to buy again.
How?
By enhancing the brand experience through really simple tactics that any E-Commerce business can start doing right away.
If thereโs one piece of wisdom that I can pass on to you, itโs thisโฆ
80% of your companyโs revenue should come from 20% of your customer list
ANDโฆ. you can get there.
Thereโs several keys to itโฆ following up, providing an incredible, brand consistent experience, selling more products or services to your customers, those are all keys.
And, it takes retargeting ads, email follow-up, SMS follow-up, phone calls to your customers, putting time and work into the entire customer experience, thereโs a lot to it!
Thatโs why Iโm giving you a few actionable improvements to make to your customer experience in todayโs episode of my show.
If you are not focusing enough on your customers, you are missing out.
Make this a priority starting today.
This is where the real money is made in business, with your customers.
Check it out.
On this episode, youโll learn:
- How important first impressions are in business, just like in life
- How you can quickly improve the first impression that customers experience when they buy their product
- How you can generate more new customers, for free, from your customers
- How you can get your customers to come back and repurchase with some simple, actionable brand experience tips
Watch this episode of The E-Commerce Performance Marketing Show as our host, Josh Marsden, Author of Facebook Advertising Trends and Strategies for E-Commerce, as seen or heard on Entrepreneurs on Fire, SuperFastBusiness, The Huffington Post, and has been seen on stage at Traffic and Conversion Summit, and more, discusses simple ways you can improve your repurchase rate.
Watch this episode of The E-Commerce Performance Marketing Show as our host, Josh Marsden, Author of Facebook Advertising Trends and Strategies for E-Commerce, as seen or heard on Entrepreneurs on Fire, SuperFastBusiness, The Huffington Post, and has been seen on stage at Traffic and Conversion Summit, and more, interviews Chris Mercer of MeasurementMarketing.io about using data to grow your business.
